Reference

Understand the Terms That Cover Your Account

Before you open an account or fund a wallet through JazzCash, Easypaisa or Raast, it helps to know the rules that apply.

Account Eligibility ConditionsJazzCash & Easypaisa Policy ContextJurisdiction-Dependent AccessData Handling CommitmentsContact Rights for Policy Queries
777sd Understand the Terms That Cover Your Account
POLICY CONTACT

Reach Us With Legal or Policy Questions

If something in these terms is unclear, or if you need to raise a formal policy concern — including a data request or an account condition query — our support team handles these directly. You do not need a lawyer to ask a question. Send us a message and we will point you to the right process.

Live Chat Open the chat window from your account dashboard and select the policy or legal topic. A support agent will respond and route your query to the correct team.
Email Support Write to our support address for formal policy requests — data access, account condition clarifications or terms disputes. We respond in writing so you have a record.
Account Help Centre The Help Centre inside your account covers common legal and policy questions: account closure steps, data retention periods and how to submit a formal complaint.
ACCOUNT PROTECTION

How We Handle Data, Cookies and Account Security

Your account data and payment records — including transaction history for JazzCash, Easypaisa and Raast — are held under the data handling commitments described here. We do not sell your personal information to third parties. You can request a copy of the data we hold, ask us to correct it or request deletion by contacting support with your registered account details and a valid identity confirmation.

Data Retention

We keep transaction and account records for the period required by applicable policy and operational need. After that window closes, records are removed from active systems on a scheduled basis.

Cookie Policy

We use session and preference cookies to keep your account state and remember your payment method selection — for example, whether you last used JazzCash or Easypaisa at the cashier.

Account Security

Account access is protected by OTP verification sent to your registered mobile number. Every login attempt is logged. If you see access you do not recognise, contact support immediately from the Help Centre.

Your Rights

You can request access to your personal data, ask for corrections or raise a deletion request at any time. Submit the request through email support with your account ID for verification.

Questions About Our Terms and Your Rights

These are the policy and legal questions we hear most often. If your question is not covered here, use the email or live chat support path to get a direct answer.

Yes. Access depends on local law and is available only where your region permits it. Completing registration means you have confirmed that access is lawful where you are based.

Yes. Send a data access request to our email support address with your registered account ID. We verify your identity first, then provide the data held on your account in writing.

Contact support via email and state that you are requesting data deletion. We will confirm which records can be removed immediately and which must be retained under our policy obligations.

Transaction records linked to your JazzCash, Easypaisa or Raast payments are retained for the period our policy requires, then removed on schedule. You can request a summary before closure.

When terms change, we post the updated version at this address with a revised date. Continuing to use your account after that date means you accept the updated conditions.

Raise formal disputes through our email support channel. Write a clear description of the issue and include your account ID. We respond in writing so there is a documented record of the process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.